Customer Relations Coordinator

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Customer Relations Coordinator

Apple Resourcing UK Ltd
Published
6 June 2022
Location
Stratford London, Stratford London, United Kingdom
Category
Job Type

Description

Apple Resourcing are looking for an experienced Customer relations coordinator to join our client on a temporary ongoing basis in Stratford (hybrid working) – pattern to be discussed at interview

Working hours are Monday- Friday 9am-5pm, £13.35 per hour + Benefits!

Responsibilities;

  • Respond to reported issues and enquiries in a systematic recorded manner and arrange for inspections to be carried out where required, if they are covered by the defects liability period (DLP)
  • If they are covered to ensure clear and correct instructions are passed to the relevant sub-contractor to attend and then feedback any relevant information to the customer
  • To be able to confidently triage a repair to ensure that the correct contractors are appointed and arrange any follow up works in a timely manner, ensuring the residents are updated regularly
  • Once works have been issued to ensure the sub-contractor arranges to attend within the agreed time-scales and follow necessary steps to recovering costs
  • Follow up outstanding works and once completed to ensure the customer is happy with the completed works
  • Keep an accurate record of works reported/discussions or correspondence, who will be attending, when works are completed
  • Ensure all paperwork is filled correctly so a history of the property is accurate for future reference
  • Organise and sometimes attend site inspections to get a better understanding of the repairs that have been reported and build relationships with our customers
  • Ensure all the relevant paperwork and certification is in place from site to carry out the handovers and completions
  • Contribute to the smooth running of the office by undertaking other general duties which will include answering phones, filing and any other tasks that may be needed

Requirements;

  • Must have previous customer relations coordinator experience
  • Co-operate with any work place risk assessments
  • Records to be maintained of all work undertaken which is a requirement of Health & Safety law

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If you have the relevant skills and experience required please apply now, alternatively you can send your CV to ellie@appleresourcing.co.uk or call us on 01277 699778 for a confidential chat.

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