Customer Relations Manager

are you looking to fill a job vacancy

Customer Relations Manager

Apple Resourcing UK Ltd
Published
19 November 2021
Location
Stratford London, Stratford London, United Kingdom
Category
Job Type

Description

Do you have a background in customer aftercare for new homes and a passion for increasing construction quality within new builds?

Are you practical, solutions focused and good with a wide range of people?

If the answer is yes, this is a fantastic opportunity to manage an aftercare team to deliver an exceptional customer journey to all customers

 

  • You will manage the Customer Aftercare team to reach the aim of becoming a 5* house builder
  • Carrying out training, 1-2-1, appraisals for team members and any recruitment
  • Ensuring the smooth process from site handover to end of defects is followed correctly by all team members
  • Dealing with escalated cases and complaints, problem solving and improving satisfaction
  • Working with all other teams in the Development department to build working relationships
  • To assist with site and resident meetings where required

 

The Customer Aftercare Team spans a range of activities from pre-handover preparation, through to plot acceptances, customer handovers, defect repairs management and latent defect case management.

 

Applicants must be available for interview week commencing 6th December.

 

Our client offers fantastic benefits including Pension, Life Assurance, BUPA Private Healthcare and much more. Further to this you can expect 25 days’ holiday (plus bank holidays, PLUS 3 days at Christmas), a comprehensive induction programme and excellent ongoing training

Location: Stratford

Hourly rate: £13.35

If you are interested in the above assignment then please send an up to date CV to info@appleresourcing.co.uk or call the team on 01277699778 for more information

Apply
Drop files here browse files ...

JOB POSTING ENQUIRY

Are you looking to post a job vacancy? Then complete the form below and we will contact you regarding the opportunities that we currently have.

Are you sure you want to delete this file?
/