Income Officer

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Income Officer

Apple Resourcing UK Ltd
25 November 2021
Billericay, Essex, Billericay, Essex, United Kingdom
Job Type


Apple Resourcing are currently looking for and experienced Income Officer for our client based in Billericay, Essex on a full-time permanent basis.

Working hours are Monday-Friday 9am-5pm, competitive salary + benefits.


  • Provide a high quality and prompt housing management service to customers to ensure that current tenants arrears are pursued in order to maximise unpaid rental income
  • Offer advice and support to customers, assisting them to access all of services and to ensure tenancy conditions are enforced
  • Negotiate realistic repayment agreements taking into account financial circumstance
  • Give advice on rent payment options
  • Understand and make referrals to the welfare benefits team
  • Work effectively with external partners
  • Arrange welfare benefit advice and debt counselling services for tenants who need it
  • Work with tenants to help them become more financially and digitally included Manage a complex caseload and instigate legal action as necessary for the recovery of debt
  • Attend the County Court to present cases where possession is required to minimise income loss to the Association
  • Sign up new tenants explaining policies and services, tenant’s legal and welfare rights and tenancy obligations



  • Previous experience working in a similar role
  • Previous experience working for a housing association
  • Good understanding of the welfare reform changes and the impact
  • Have a flexible approach to working hours, including evenings and occasional weekend work
  • Experience of working to targets/deadlines
  • Excellent communication skills with the ability to adapt to different situations
  • Computer literate
  • Full Driving License and Care required for the role


If you have the relevant skills and experience please apply now, you can also send your CV to or call us on 01277 699778.

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