Metering & Billings Officer

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Metering & Billings Officer

Apple Resourcing UK Ltd
19 November 2021
Billericay, Essex, Billericay, Essex, United Kingdom
Job Type


Apple Resourcing are currently looking for and experienced Metering & Billings Officer for our client based in Billericay on a full-time permanent basis.

Working hours are Monday-Friday 9am-5pm, competitive salary and good benefits


  • Produce monthly heating bills for all the residents with all client meters and answer queries in relation to the bills generated.
  • Manage the Heat Charge and Billing service to ensure that the service is compliant with both current and future legislation.
  • Provide a friendly and professional service and ensure improved customer satisfaction
  • Set up new residents and end agreements when a resident moves out of the property on the heating IT system explaining policies and services, and payment obligations.
  • Work with other internal departments and third parties to identify failures or faults of heat metering equipment & systems.
  • Coordinate the preparation of ad-hoc and annual reports and Performance Information on Heat Billing & Charging.
  • Update KPIs spreadsheets and produce monthly performance indicators for the Regional Income Manager.
  • Administer collections through direct debit and other payment methods. Negotiate realistic repayment agreements and give advice on payment options available.
  • Posting heating payments, setting up payment accounts on All Pay and setting up direct debit payments.
  • Carry out other duties required from time to time and other duties that are broadly consistent with the job description.
  • Maintain and update relevant database and systems as required


  • Previous experience working in a similar position managing billings
  • Experience working in the housing sector would be beneficial
  • Must be computer literate
  • Excellent customer service and communication skills
  • Flexible approach to working hours, including evenings and once a month weekend work
  • Full Driving License and Car required for the role

If you have the relevant skills and experience please apply now, you can also send your CV to or call us for a confidential chat on 01277 699778.

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