Metering & Billings Officer

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Metering & Billings Officer

Apple Resourcing UK Ltd
Published
19 November 2021
Location
Billericay, Essex, Billericay, Essex, United Kingdom
Category
Job Type

Description

Apple Resourcing are currently looking for and experienced Metering & Billings Officer for our client based in Billericay on a full-time permanent basis.

Working hours are Monday-Friday 9am-5pm, competitive salary and good benefits

Responsibilities;

  • Produce monthly heating bills for all the residents with all client meters and answer queries in relation to the bills generated.
  • Manage the Heat Charge and Billing service to ensure that the service is compliant with both current and future legislation.
  • Provide a friendly and professional service and ensure improved customer satisfaction
  • Set up new residents and end agreements when a resident moves out of the property on the heating IT system explaining policies and services, and payment obligations.
  • Work with other internal departments and third parties to identify failures or faults of heat metering equipment & systems.
  • Coordinate the preparation of ad-hoc and annual reports and Performance Information on Heat Billing & Charging.
  • Update KPIs spreadsheets and produce monthly performance indicators for the Regional Income Manager.
  • Administer collections through direct debit and other payment methods. Negotiate realistic repayment agreements and give advice on payment options available.
  • Posting heating payments, setting up payment accounts on All Pay and setting up direct debit payments.
  • Carry out other duties required from time to time and other duties that are broadly consistent with the job description.
  • Maintain and update relevant database and systems as required

Requirements;

  • Previous experience working in a similar position managing billings
  • Experience working in the housing sector would be beneficial
  • Must be computer literate
  • Excellent customer service and communication skills
  • Flexible approach to working hours, including evenings and once a month weekend work
  • Full Driving License and Car required for the role

If you have the relevant skills and experience please apply now, you can also send your CV to joanna@appleresourcng.co.uk or call us for a confidential chat on 01277 699778.

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